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               SHIPPING & RETURNS

 

At Charlotte Glow, we want your shopping experience to be simple, safe, and enjoyable. Below you’ll find everything you need to know about shipping, delivery, and returns.

SHIPPING

 

We carefully process and prepare every order before it is shipped.

  • Order Processing: Please allow 1–3 business days for your order to be processed and prepared for shipment.

  • Shipping Time: Estimated delivery times vary depending on your location and shipping method selected at checkout.

  • Tracking: Once your order has shipped, you will receive a confirmation email with tracking information when available.

  • Delivery Delays: Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, weather, holidays, customs, or other unforeseen events.

Please make sure your shipping address is correct before completing your purchase. Charlotte Glow is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

RETURNS

We want you to love your Charlotte Glow purchase. If you are not completely satisfied, you may request a return within 30 days of delivery, subject to the conditions below.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, when applicable.

  • Proof of purchase may be required.

  • Certain items may not be eligible for return for hygiene, safety, or other applicable reasons.

 

HOW TO REQUEST A RETURN

To start a return, please contact our customer support team at supportcharlotteglow@gmail.com with your order number and a brief description of your request.

Please do not send items back without contacting us first. We will provide instructions on how to proceed with your return.

 

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or stated by Charlotte Glow.

 

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at supportcharlotteglow@gmail.com and include your order number and photos of the item and packaging.

We will review your request and work with you to find an appropriate solution.

 

CONTACT US

If you have any questions about shipping or returns, our customer support team is happy to help.

Charlotte Glow
Email: supportcharlotteglow@gmail.com

Thank you for choosing Charlotte Glow. ✨

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